Refund Policy

1. Overview

We aim to ensure a smooth and transparent shopping experience. If you are not satisfied with your order, you may request a refund in accordance with the policy below.

This Refund Policy applies to all purchases made on our website.

By placing an order, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

Refund requests may be accepted under the following conditions:

• You received a damaged or defective product.
• You received the wrong item.
• The product is significantly different from its description.
• The package was lost in transit and confirmed by the carrier.

To qualify for a refund, you must contact us within 7 days of receiving your order.

We may require photo or video evidence to verify the issue before approving any refund.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after shipment.
• Incorrect order placed by the customer.
• Minor packaging damage that does not affect product use.
• Products that have been used, altered, or are not in their original condition.
• Products returned without prior authorization.
• Delays caused by customs clearance or local carrier issues.
• Refusal to pay customs duties, taxes, or import fees.
• Packages refused or left unclaimed by the customer.

4. Bulk / Wholesale Orders (Important)

As we offer tiered pricing for bulk purchases, special conditions apply:

• Bulk orders may not be eligible for partial refunds unless items are defective or incorrect.
• We may require photo or video proof before processing any claim.
• For large quantity orders, we may offer replacement or partial compensation instead of a full refund.
• Wholesale, OEM, and ODM orders may be governed by separate contracts, quotations, or purchase agreements, which will take precedence over this policy.

We encourage customers to confirm all order details carefully before purchasing.

5. Refund Process

If your refund request is approved:

• We will confirm the approval within 3–5 business days.
• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days, depending on your bank or payment provider.
• Payment providers such as PayPal may require additional processing time.

In certain cases, we may offer a replacement or partial refund without requiring the product to be returned.

6. Shipping Costs

• Original shipping charges are non-refundable unless the issue is caused by our error.
• Return shipping costs (if applicable) are the responsibility of the customer unless otherwise agreed in writing.
• If the refund is due to our mistake, we will cover reasonable return shipping costs or provide an alternative solution.

7. Order Cancellation

Orders may be canceled within 12 hours after payment confirmation.

Once an order has entered production, packaging, or shipment preparation, cancellation may no longer be possible.

Custom-made, personalized, and bulk orders cannot be canceled once production has started.

8. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Order number
• Description of the issue
• Clear photo or video evidence (if applicable)

📧 Support Email: sales@wandefustore.com

9. Chargebacks

We strongly encourage customers to contact us before initiating any chargeback or payment dispute.

Most issues can be resolved quickly through our support team.

If a chargeback is initiated without prior communication, we reserve the right to submit all relevant order records, shipment tracking information, and customer correspondence to the payment provider as evidence.

10. Restocking Fee

For approved non-defective refunds granted at our discretion, a restocking fee of up to 15% may apply.

11. Fraud Prevention

To protect against fraudulent claims, we reserve the right to:

• Request additional supporting documentation.
• Deny refund requests that appear abusive or suspicious.
• Limit future purchases from customers with repeated unreasonable claims.

12. Policy Updates

We reserve the right to update this Refund Policy at any time.

Any changes will be posted on this page and will become effective immediately upon publication.

13. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 Email: sales@wandefustore.com