FAQ

Frequently Asked Questions

Find answers about wholesale sourcing, MOQ, customization, samples, testing, production and shipping with Wandefu.

Ordering & MOQ

1. What is your minimum order quantity?

For existing products, quantities below 2,000 pcs per style can be selected from products already available in our current range or stock.

For OEM or ODM customization, the standard minimum quantity is 2,000 pcs per style per order.

2. Can I order less than 2,000 pcs?

Yes. For quantities below 2,000 pcs, you can choose from existing products or available stock.

Custom product development is generally not available below the 2,000 pcs per style threshold.

3. Can different products be combined to reach the 2,000 pcs customization MOQ?

No. The 2,000 pcs MOQ applies to one style in one order.

For example:

  • Product A: 500 pcs
  • Product B: 1,000 pcs
  • Product C: 500 pcs

These quantities cannot be combined to count as 2,000 pcs for customization.

4. What customization is available from 2,000 pcs?

For orders of 2,000 pcs or more per style, we can support OEM or ODM solutions, including product artwork, colors, packaging, product configuration and other customization options depending on the product.

5. What additional options are available for larger orders?

For orders of around 20,000 pcs or more, we can support more in-depth product development and customized product solutions based on the project requirements.

6. Can I order products from different categories together?

Yes. Wandefu supports multi-category sourcing, allowing buyers to source different products through one team and consolidate them into one shipment when appropriate.

Products & Sourcing

7. What product categories do you supply?

Our main product categories include:

  • Arts, Crafts & DIY
  • Stationery
  • Bags & Storage
  • Beauty & Self-Care
  • Jewelry & Accessories
  • Homeware

We can also help source related products based on buyer requirements.

8. Do you have products in stock?

Yes. Popular and fast-moving products are available from stock, which can help shorten lead times and support faster shipment.

Stock availability depends on the specific product and quantity.

9. Can you recommend products for my market?

Yes. Tell us your target market, product category, quantity, price range and product requirements, and our team can recommend suitable product options.

10. Can you source a product I found from another supplier or platform?

Yes. If you find a related product from another channel, you can send us the reference.

For quantities of 2,000 pcs or more per style, we can evaluate ODM improvement, customization or alternative sourcing options.

11. Do you regularly offer new products?

Yes. For qualified customization and sourcing programs, our team can provide regular product recommendations, including new product options based on current market and category development.

12. Can you source several product categories through one order?

Yes. One of our main advantages is multi-category sourcing.

Buyers can coordinate different product categories through one sourcing team and, when suitable, consolidate them for shipment.

Customization & Product Development

13. Do you offer OEM and ODM services?

Yes.

For orders of 2,000 pcs or more per style:

  • OEM: production based on your artwork or design requirements
  • ODM: product or design solutions developed with support from our team
14. What parts of a product can be customized?

Depending on the product and order quantity, customization may include:

  • Logo
  • Artwork
  • Colors
  • Materials
  • Product configuration
  • Set contents
  • Packaging
  • Labels
  • Private label presentation

Available options are confirmed according to the specific product.

15. Can you customize packaging?

Yes. Packaging customization can include artwork, colors, labels, retail presentation and other packaging formats depending on the product and order quantity.

16. Can you help with product design?

Yes. Our team includes design support and can assist with artwork, packaging design and product presentation based on the project requirements.

17. Can I customize products that already exist in your catalog?

Yes. Existing products can be used as the basis for OEM or ODM development when the required customization MOQ is met.

18. Can licensed character products be customized?

Customization of licensed character products depends on the specific IP, approved artwork, product type and authorization requirements.

Not every design or packaging change can be applied freely to licensed products.

Samples, Production & Quality

19. Can I request a sample before placing an order?

Yes. Samples can be arranged before mass production when required.

Sample availability, cost and preparation time depend on the product and customization requirements.

20. What is your typical sourcing process?

Our standard process is:

  1. Requirements
  2. Quotation & Recommendation
  3. Design & Sampling
  4. Order & Production
  5. Testing & Inspection
  6. Booking & Shipment
21. Do you inspect products before shipment?

Yes. Our team can coordinate product inspection and pre-shipment quality checks according to the order requirements.

22. Do you follow production progress?

Yes. Our team coordinates production progress, supplier communication, order details and quality follow-up throughout the sourcing process.

23. Can products be tested for European and U.S. markets?

Yes. Products use materials suitable for relevant European and U.S. market requirements, and applicable product testing can be arranged when required.

The exact testing requirements depend on the product, material, age grading and destination market.

24. Are your production partners BSCI audited?

Yes. Our production partners are BSCI-audited, helping buyers work with factories that meet recognized social compliance and responsible production standards.

Shipping & Order Coordination

25. Can products from different suppliers or categories be shipped together?

Yes. When appropriate, different products can be consolidated into one shipment to reduce sourcing coordination and improve shipping efficiency.

26. Do you help arrange shipping?

Yes. We can coordinate:

  • Booking
  • Shipment
  • Export documentation
  • Shipment follow-up
  • Delivery coordination
27. Can you help with customs clearance?

Yes. We can provide customs clearance support and coordinate related shipping documentation according to the shipment arrangement.

28. Which shipping terms do you support?

Common shipping arrangements can include:

  • FOB
  • CIF
  • DDP

The appropriate shipping term is confirmed according to the destination, order and buyer requirements.

29. Can you consolidate several orders into one container?

Yes. Multi-category and multi-product orders can be consolidated for shipment when the product schedule and logistics arrangement allow it.

This can help reduce coordination work and simplify purchasing.

Licensed Products & IP

30. Do you supply licensed character products?

Yes. Wandefu offers products across a range of licensed character and IP themes.

Available IPs and products depend on current product availability and authorization scope.

31. Can I browse products by IP?

Yes. Products can be filtered by IP theme on our product pages, allowing buyers to quickly view available products under specific character collections.

32. Are all IP products available in every category?

No. Product availability varies by IP and product category.

Some IPs may be available in stationery, bags, accessories, homeware or other categories, while others may have a more limited range.

33. Can I request a specific licensed IP product that is not currently shown?

Yes. You can send us the IP, product reference, target market and quantity you are looking for.

Our team can check available sourcing options.

34. Can different licensed IP products be combined in one order?

Yes, depending on product availability, quantity requirements and shipment arrangements.

Different licensed product lines may be coordinated and consolidated when suitable.